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We hope that you are happy with your purchase. If you are not
satisfied with your order you have the legal right to cancel your
order within 7 days of receiving the goods, including the day you
received them and you may return it to us subject to the following
conditions:
Email us immediately if an item is incorrect, appears to be
damaged/faulty or appears to have pieces missing. You must E-mail
us within 7 days of receipt of the goods, including the day you
received them, to let us know that you wish to return goods, state the
reason/s for the return and request a returns number. Once you return
has been approved, you must return the goods within 14 days of
receipt, including the day you received them.
'The Nail Art Shop' reserves
the right to refuse returns, refunds or exchanges if notification is
received beyond this limit and/or if goods are returned out with the
terms of this returns policy.
You must take reasonable care of the goods. We will not consider that
you have taken reasonable care of the goods if they have been opened,
have been used in any way, or to an extent, beyond what would be
reasonable when examining the goods in a shop before purchase.
You are responsible for the goods until they are received at our
Registered Address. Goods that are lost or go missing during transit
cannot be reimbursed. You should strongly consider using a Recorded
(Signed For) service or Special Delivery to return goods. Please note
that Proof of Posting does not constitute delivery, but does allow a
compensation claim through Royal Mail if your parcel is lost.
All non-faulty goods must be returned in the original, unopened
packaging and in a re-saleable condition, and in our minimum sales
quantity as displayed on the website (i.e. a pack of 12 must be
returned as 'a pack of 12'). Return postage to be paid by the
customer, and original postage cost cannot be refunded.
Faulty
Items: If your product is faulty e.g. missing pieces, damaged,
they should be returned to us within the above-stated time period
ensuring that we have been notified within the required 7 days of
receipt period, for replacement. If the products are no longer
available, we will process a refund including postage charges.
Non-Faulty Items: If the product/s is not what you expected
but is nevertheless undamaged, they
must be
returned in the original unopened packaging and in resaleable
condition. Goods returned are done so at the expense of the purchaser.
It is in your interests to return the goods by Signed For/Recorded
Mail as we are unable to make refunds for goods that go missing and
are not received by us.
Proof of posting does not constitute delivery. On receipt of your
non-faulty goods and providing that your return is within the terms of
our returns policy we will reimburse the purchase price (excluding
postage charges). Please note that non-faulty goods are subject to a
25% re-stocking charge and this will be deducted from your refund.
Refunds are
made within 30 days of receipt of the returned goods and upon
satisfactory inspection.
Unacceptable Returns:
If your return
is physically received by us, this does not mean that your return has
been accepted for refund. If you return an item to us outside
the terms of our returns policy, we may not refund you. You will be
notified of this and other associated charges. If you send the
order/items back to us, or if you refuse to accept delivery, this will
be deemed to be an irreversible instruction for us to dispose of your
goods without further notice. Disposal will not constitute any
admission on our part that we have failed in any way to honour our
obligations to you in full and will not constitute any unlawful action
against the goods. We reserve the right to charge a fee for returns
made outside the terms of our returns policy.
Important Note:
'The Nail Art Shop' will do everything possible to ensure
delivery. However, where delivery failure is caused by:
1) Customer supplying an incorrect and/or partial address e.g.
incorrect post code or partial address
2) Failure to contact Royal Mail Sorting Office when a Card is left.
which result in the parcel being returned to 'The Nail Art Shop', the
cost of the delivery and return will be deducted from the
customer's refund, and a refund will only be made if the order is
received by us within the terms of our returns policy.
No Exceptions
Please note that no exceptions will be made with regard to
our Returns Policy as this is not fair to our other customers. If you
still return the goods without prior authorisation and/or agreement
and out with the terms of our Returns Policy, your goods will be
destroyed without notice as per the terms of our Returns Policy.
The Law:
This policy does not affect your statutory rights (under the Sale of
Goods Act).
Under the Distance Selling Regulations October 2000, you have a
cooling off period of seven working days in which to cancel the order,
starting from when the goods are received. The law says that:
You must inform us within
seven working days starting with the day on which they are delivered,
you must ensure that you take reasonable care of goods and return them
to us. We must refund the money as soon as possible and at the latest
within 30 days of receiving written notice of your decision to cancel.
You may only be charged at most for the cost of returning goods.
PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURNS POLICY:
Goods Purchased at Reduced Price, Sale, % Off, % Off Using a Coupon
Code etc.
Any goods purchased from us that have been reduced in price,
marked down, purchased during a Sale, purchased using a % off coupon
code, etc., are non-returnable. These goods have been reduced in price
for clearance and are not subject to the terms of our Returns Policy.
Any such goods returned to us will be deemed to be a Unacceptable
Return as stated above. |
